Another DVD from LoveFilm, and its wrong!
Thursday, July 10th, 2008Following my previous article about receiving a DVD from LoveFilm that was quite far down my rental list, in fact 14 discs down, I was quite hopeful that things would get better. Well it appears that they haven’t.
I have now received Stardust, another film I am keen on watching, but was still way below The Sopranos Season 3, which according to their site is available with no waiting list. I am so desparate to watch season 3, I have just bought it from Amazon for £15.98.
I am now quite annoyed – Amazons DVD rental service was great, I honestly never had a problem with it – but how can LoveFilm now send me 2 discs that are so far down my priority list? Do they randomly pick them. I think my only course of action is to start looking elsewhere for my rental services.
July 10th, 2008 at 2:07 pm
I’d give Blockbuster’s a go…their online service is much better than LoveFilm (can’t speak for Amazon though!), I think they stock more dvds (I guess from their stores) as I usualyy get stuff from my top 5 choices
http://www.blockbuster.co.uk
..then click on the 1 month free rental trial offer!
July 10th, 2008 at 4:58 pm
Hello
Have picked up your posting about the problems you are experiencing and would love the opportunity to investigate your account and come back to you with an explanation and resolution.
If you can contact me by sending an email via your account to support@lovefilm.com and put my name in the subject line, I’ll be able investigate and come back to you
Kind regards
Rachel Collins
UK Customer Services Manager
July 10th, 2008 at 5:16 pm
Thanks Rachel, an unexpected, but most welcome comment!
Will email you my details.
July 20th, 2008 at 10:32 pm
Rachel
I sent an email, marked for your attention, and just got a standard reply from someone else.
So nothing has been resolved…